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NKNaveen Kapur Blog

Writing since 2008

Marketing,CRM,SaaSandAI,
writtenplainly.

Naveen Kapur is a digital marketer and CRM developer. He builds CRM systems, admissions CRM for colleges and universities, websites and campaigns that turn enquiries into customers. This is also his blog: tested methods and Google changes, written up plainly.

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2008
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Performance Marketing Google Ads Meta Ads SEO Landing Pages & Funnels CRM & Automation SaaS AI Workflows Lead Generation Business Development ATL & BTL Marketing Video Strategy

From the first enquiry to a loyal customer

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Latest articles

New guides on Google Search, SEO and CRM, and real tests from the early SEO years kept in their original words. See all articles.

A headset resting in front of an open laptop on an office deskFrom 2026
CRM & Automation

AI CRM: What AI Agents Should and Should Not Do Inside a CRM

AI agents can save a sales or admissions team hours every day. They can also change a record nobody asked them to change. Here is where to draw the line inside your CRM, and how to enforce it.

· 9 min read

Hands typing on a silver laptop keyboard at a deskFrom 2026
Web & CMS

SPF, DKIM and DMARC for Business Owners: Why Your Emails Land in Spam

If your quotes, invoices or admission emails land in spam, the cause is often three missing or broken DNS records. Here is what SPF, DKIM and DMARC do, what Gmail, Yahoo and Outlook now require, and how to set them up without breaking your mail.

· 9 min read

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New writing on CRM, SaaS and AI automation

Fresh articles drawn from real projects are being written now. They will also be published on LinkedIn.

Performance MarketingCRM & AutomationSaaS + CRMAI WorkflowsLead FunnelsBusiness Development

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Naveen Kapur

Digital marketing, CRM, business development, SaaS (and SaaS with CRM), web design and app development, and AI automation. A technology enthusiast who also works as a graphic and video designer.

More about Naveen Kapur

Also runs CABA Innovatives, a media production, digital marketing, CRM and automation company in Delhi.

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